Delivery

Simply Feet strives to offer top quality footcare products delivered on time at competitive prices with a high level of customer service.

We aim to dispatch and deliver orders within 3 working days of receipt.  (Over 95% of our deliveries will meet this standard but please note orders for some styles of footwear may take up to 2 weeks for delivery).

This charge applies to UK mainland orders only:

•  All orders £100 and over - Free Delivery

•  All orders between £40 and £100 - £4.99

•  All orders under £40 - £3.99

For Northern Ireland, Jersey, Guernsey and Isle of Man the following charges apply:

• All orders will be charged £12

Please note, we are currently only able to process orders for United Kingdom, Northern Ireland and Channel Isles.

Email: [email protected]
Telephone: 0345 370 0 380
Address: Warwick House, St James Road, Brackley, NN13 7XY

Our Customer Service Department operates between 8.30am - 5.00pm Monday to Friday. Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity.

It is important to carry out the following Procedure upon Receipt of your Delivery in order to enable us to resolve your problem as efficiently as possible:

Please always inspect the packaging for any visible signs of damage
Open your delivery upon receipt and check that it contains all the goods which you ordered
Check the packaging carefully before discarding it, as some items we supply are quite small and could be missed
Check the goods correspond with your order

Please telephone our Customer Services Department if your delivery has not arrived within 3 working days of the estimated delivery date.

Please see our returns information page here.

If you think that your goods have been damaged during transit, please contact our Customer Services Department within two working days of receiving your delivery, in order to enable us to carry out any investigations

We will require full details including the nature of the damage, your name, order number and contact details.

If you feel certain after following the “Procedure upon receipt of your delivery” set out above, that an item is missing, please contact our Customer Services Department as soon as possible after receiving your delivery in order for us to locate your missing item. Please provide full details including the nature of the missing items, your name, order number and contact details.

If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent. Please email our Customer Services Department within two working days of receiving your delivery in order for us to investigate the error. Please provide full details including the nature of the problem, your name, order number and contact details.

To cancel your order, please notify our Customer Services Department in writing (by email, fax or letter) at any time before delivery or, if after delivery then before the expiry of fourteen working days after delivery. Please quote your name, order number and contact details.

If you cancel your order after delivery then you will be responsible for the cost of returning the package. However, we will pay the cost of delivering any substitute goods.

If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please telephone, email or write to our Customer Services Department – contact details given above.